Careers
Rediker Software is one of the world's leading providers of school administrative software. Located in beautiful Hampden, Massachusetts, our company develops and markets student information system (SIS) solutions to schools in all 50 states and in 100 countries. Our software products are used by schools to manage student records, scheduling, attendance, report cards and discipline, as well as to produce picture ID cards. Products are also available for the nurse's office, cafeteria, library, classroom teachers and even the guidance and special education offices. State of the art technology is used, and modules are available to access data on hand-held devices and over the internet. Our work environment is fast-paced, dynamic and ever-changing (And we're a smoke-free workplace too!). The opportunity for personal and intellectual growth, as well as for professional advancement, is an integral part of working at Rediker Software.
Our staffing needs are currently met and we are not hiring at this time.
Please check back later. The following jobs are not currently available, but provide an example of the types of positions for which we often seek qualified professionals. Please do not apply at this time.
We are currently seeking an enthusiastic and energetic individual who loves talking on the phone to augment our sales team!
Responsibilities:
- Handle customer e-mail and phone requests for information and other assistance.
- Contact customers to update data in GoldMine (our company-wide CRM database).
- Contact customers to invite them to "road shows" (regional demonstrations) and training workshops.
- Contact customers to confirm attendance at road shows and workshops.
- Assist with the response to Web Hits (sales leads that come in via our web site).
- Provide level one (first response) sales assistance to prospects and customers.
- Conduct research projects as needed.
- Develop reports as needed.
- Provide other assistance as may be required.
- Check with customers to obtain references.
- Register requests for demonstrations.
- Assist with customer surveys.
- Conduct research on customer opinions on various topics.
Requirements and Skills:
- Associate degree (or minimum 2 years of college) required, preferably in a relevant field.
- Experience in a customer service or phone-based sales environment.
- Experience in a school setting or knowledge of the educational marketplace would be a plus.
- Knowledge of computer hardware and office software products such as Microsoft Excel, Microsoft Word and other commonly used office products.
- Aptitude and willingness to develop a basic understanding of Rediker software, other products sold by the company, GoldMine and QuoteWerks (our sales quotation software).
- Ability to handle telephone calls and e-mails in a professional manner.
- Willingness and ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner.
- Willingness and ability to learn new tasks, responsibilities and software quickly.
- Ability to work independently on assigned projects.
- Ability and willingness to adapt to new situations.
- Highly motivated, flexible, adaptable nature. Able to deal with different personality styles.
- High energy, and a strong work ethic.
- A highly developed sense of humor is a must!
We are seeking skilled Level 1 Software Support Representatives in our corporate office.
Qualifications:
- I need a job
- I am creative
- I am intelligent
- I am totally patient
- I am a problem solver
- I enjoy helping people
- I love playing with PCs
- I have a great work ethic
- I earned a college degree
- I have an analytical mind
- I am a true communicator
- I can write pretty darn good
- I have experience in education
- I can learn new software quickly
- I do my best work over the phone
- I have a wonderful sense of humor
- I thrive on what others call "stress"
- I do not smoke, and I am drug-free
- I have customer support experience
- I have technical computer knowledge
- I enjoy working with all kinds of people
- I know something about Rediker Software
- I want to contribute to a world-respected team
- I will be proud to support educators in their mission
- I am ready for a long-term career, with growth potential
- I look forward to working full time in beautiful Hampden, MA
Job Description:
Rediker Software is currently seeking candidates for a number
of inside sales positions at our Hampden, MA office. Since our
company develops and markets school administrative software to
schools worldwide, our inside sales personnel respond by phone
or email to clients from all over the world who have contacted
us for information about our products.
An inside Sales Representative works with a team of professionals
to respond to calls, web inquiries, and other requests for information,
pricing or advice from prospects. Inside Sales Representatives
market, follow-up and sell products to schools and school systems
throughout the country and in many countries throughout the world.
Qualifications:
- Knowledge of computer hardware and software products.
- Aptitude and willingness to represent themselves and the company in a highly professional manner.
- Aptitude and willingness to learn new tasks, responsibilities and software quickly.
- Aptitude and willingness to develop cost analysis, quotes and proposals for prospects and customers.
- Aptitude and willingness to function as a team player on a dynamic and competent professional team.
- Experience in education is very helpful.
- A strong college record is very helpful.
Responsibilities:
- Develop a solid understanding of all software products sold by Rediker Software.
- Handle customer requests for information and other assistance.
- Respond to web inquiries, phone contacts and other contacts
- Develop cost analysis, proposals and quotes.
- Work with the sales team to close sales with schools and school systems.
We are currently seeking a Training Coordinator,
a detail-oriented, enthusiastic and energetic individual
to manage schedules and global travel for our entire
training department.
Responsibilities:
- Schedule onsite and online training for a large group of trainers.
- Manage domestic and international travel arrangements.
- Communicate effectively with salespeople, trainers and school staff.
- Accurately maintain complex calendars and records of training.
- Constantly seek opportunities for time efficiency and cost savings.
- Make quick decisions in response to ever-changing situations around the world.
Requirements and Skills:
- Associate degree (or minimum 2 years of college) required, preferably in a relevant field.
- Experience in managing domestic and international travel arrangements.
- Interest in and command of world geography.
- Familiarity with domestic and international time zones.
- High skill level in accurately managing details.
- Good working knowledge of database management, e-mail, the Internet, and computer software such as Microsoft Excel and Microsoft Word.
- Knowledge of, or willingness to learn, GoldMine (our company-wide CRM database).
- Positive attitude.
- Excellent writing and speaking skills.
- Good typing skills.
- Did we mention accuracy?
- Fluency in at least 16 languages - just kidding, though being multilingual would be a plus.
- Availability through the busy months of July and August (no time off) - not kidding.
- Highly motivated, flexible, adaptable nature. Able to deal with different personality styles.
- High energy, and a strong work ethic
- A highly developed sense of humor is a must!
We are currently seeking a multi-talented and experienced Web Programmer to help us actualize our web dreams.
Responsibilities:
- The individual hired will have a dual role and will report to the Vice President of Development and the Web Manager to work on two primary Web-oriented projects:
- (1) Assist the VP of Development by developing various Web capacities for the migration of our proprietary education software application to a web platform:
- Author great-looking, static and dynamic ASPX web pages and CSS style sheets, modeled on the existing rich functionality of our desktop product, Administrator's Plus.
- Research, recommend and implement tools such as Adobe Writer and Crystal Reports (or viable alternatives) to construct downloadable data entry forms and user-configurable online reports for our web application.
- Author XSLT and XSL-FO transformations of XML data to generate and deliver Printable (PDF) content via web portal.
- Assist in documenting and training support staff to troubleshoot web applications.
- (2) Work with the Web Manager to add new interface features to our company website:
- Build web applications from scratch for our existing website and modify/enhance existing PHP coding.
- Design and develop the back-end for any new web solutions.
- Maintain our support site's customer user forum and debug any issues as needed.
- Evaluate and resolve any issues with our support site's features (forum log in problems, etc.)
Requirements and Skills:
- Bachelor's degree in Programming, Information Technology, or a related field (or an associates degree in programming with demonstrated proficiency in the required skills).
- At least three years of software/Web development experience.
- Experience working with both Relational (SQL) and Object data models.
- Strong understanding of PHP programming, PHPMyAdmin, HTML programming, and CSS layout programming.
- Knowledge of cross-browser and cross-platform issues (IE, Firefox, etc.)
- Proficiency with Microsoft IIS and ASP.NET.
- Proficiency with Java and JavaScript.
- Proficiency with XML, XHTML, XSLT and XSL-FO.
- VB6 and VB.NET experience is a plus.
- InterSystems Cache Post-Relational database experience is a plus.
- Experience with Adobe Writer and Crystal Reports is a plus.
- Must have high energy and a strong work ethic. (A highly developed sense of humor is also a plus.)
