Careers At Rediker Software, Inc.

We seek an energetic "people person" (who loves talking on the phone) to become "The Voice of Rediker" and augment our customer care team.

Rediker Software is one of the world's leading providers of school administrative software. Located in beautiful Hampden, Massachusetts, our company develops and markets student information system (SIS) software solutions to schools in all 50 states and 113 countries. Our work environment is fast-paced, dynamic and ever-changing (and we're a smoke-free workplace too!).

Responsibilities:

• Answer the Company's main phone line in a friendly and professional manner.
• Handle data entry for the Customer Fulfillment department.
• Respond to incoming quotes promptly and efficiently.
• Enter professional services or trainings in the appropriate tabs in GoldMine, our company-wide Customer Relationship Management (CRM) database.
• Register attendees for workshops and "Just-in-Time" trainings.
• Create badges for event attendees.
• And, anything else that may be required to assist with workshop coordination and trainings.

Experience/Requirements:

• A college degree.
• Experience with a high-volume, multi-line phone system.
• Knowledge of computer hardware and office software such as Microsoft Excel and Word.
• Ability to type at least 40 words per minute.
• Strong in attention to detail.
• Exceptional organizational and communication skills.
• Aptitude and willingness to develop an understanding of data entry functions in GoldMine.
• Highly motivated, flexible, adaptable nature mixed with a good sense of humor.
• Ability to work effectively and cooperatively with all members of a diverse staff.

Industry Background Is A Plus:

• Prior work experience in a school or software company is a plus.
• Knowledge of schools and the roles of educators and administrators would be helpful too.

Rediker Software is an equal opportunity employer.

Please submit cover letter and resume to:

Cindy Sanford, Director of Customer Fulfillment
cindy@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)

We are currently seeking an experienced and talented Sales Representative to join our Sales Team.

Rediker Software is one of the world's leading providers of school administrative software. Located in beautiful Hampden, Massachusetts, our company develops and markets student information system (SIS) software solutions to schools in all 50 states and over 110 countries. Our work environment is fast-paced, dynamic and ever-changing (and we're a smoke-free workplace too!).

Responsibilities:

• Aggressively generate new leads by contacting prospective accounts within assigned territory, and follow up on assigned new leads and referrals resulting from lead generation activities.
• Prepare presentations, sales quotations, cost analyses, and other documents required during the sales process.
• Attend conferences and presentations in various cities throughout the country as needed.
• Participate in other Sales & Marketing activities and company-related events (shows, training, etc.)
• Provide product demonstrations on-site and over the Internet.
• Develop a solid understanding of all products sold by Rediker Software and those of competitors.
• Work closely with executive team, marketing, development, support and training departments.

Requirements and Skills:

• Four year college degree.
• At least two years of sales experience; previous training in selling skills and techniques.
• Knowledge of computer software and hardware.
• Organized, with excellent project management skills and thorough follow-through.
• Creativity and professional writing skills a plus.
• Highly motivated, flexible, adaptable nature mixed with a good sense of humor.
• Able to deal with different personality styles.

Industry Background Is A Plus:

• Experience selling to the educational market.
• Knowledge of schools and the roles of educators and administrators.
• Prior work experience in schools is a major plus.

Rediker Software is an equal opportunity employer.

Please submit cover letter and resume to:

Max Eisl, Director of Sales
meisl@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)

We are currently seeking an experienced and talented Web Developer/Manager to join our Marketing Department.

Responsibilities Include:

• The Web Developer/Manager will possess a strong understanding of the role of the website and Web/SEO strategies in the overall marketing mix.
• Gain a thorough understanding of existing rediker.com architecture, and additional domains.
• SEO is critical - manage and maintain existing search engine positioning, advance new SEO goals, and define website content development with proper SEO methodologies.
• Manage and maintain our support site and customer user forum - debug issues as needed.
• Build Web applications from scratch, and for our existing sites, while maintaining cross-platform and cross-browser compatibility.
• Modify and enhance existing PHP-coded pages and content.
• Modify and update all web page content.
• Continue development on the framework and CMS that power our websites.
• Participate in other Marketing activities and company-related events (shows, training, etc.)
• Work closely with executive team, sales, development, support and training departments.
• Gain and maintain familiarity with Rediker Software products, and those of competitors.

Requirements:

• Bachelor's degree in Technology, Computer Science, Web Design or Web-related fields, or equivalent work experience.
• At least three years of Website Development/Management and SEO experience.
• Proficiency (hand coding) with HTML, PHP, SQL, CSS, Javascript/jQuery.
• Experience working with PHP MVC frameworks such as Zend or Codeigniter.
• Experience working with and configuring IIS web servers.
• Experience with .htaccess, mod_rewrite and regular expressions.
• Experience with Flash, Photoshop and related tools (Creative Suite, more)
• Proven experience with SEO and search engine marketing initiatives.
• Experience with pay-per-click advertising, Web analytics and other Web reporting products.
• E-commerce experience a plus.
• Organized, with excellent project management skills and thorough follow-through.
• Creativity, graphic design experience and professional writing skills a plus.
• Highly motivated, flexible, adaptable nature with a good sense of humor. Able to deal with different personality styles.

Industry Background Is A Plus:

• Understanding of software for the educational market.
• Basic knowledge of schools and the roles of educators and administrators.

Rediker Software is an equal opportunity employer.

Please submit cover letter, resume and three url samples to:

John W. Schreck, Director of Marketing
jschreck@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036
(E-mail is acceptable and in fact preferred. Please include writing samples if available)