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| Customer
Relationship Specialist / Telemarketer |
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We are
currently seeking an enthusiastic and energetic individual who loves
talking on the phone to augment our sales team!
Located in beautiful Hampden, Massachusetts, our company
develops and markets student information system (SIS) solutions to
schools in all 50 states and over 100 countries. Our work environment is
fast-paced and dynamic. (And we're a smoke-free workplace too!) Rediker
Software, Inc. is an Equal Opportunity Employer. The opportunity for
personal and intellectual growth, as well as for professional
advancement, is an integral part of working at Rediker Software. |
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Responsibilities: |
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Handle customer
e-mail and phone requests for information and other assistance. |
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Contact customers
to update data in GoldMine (our company-wide CRM database). |
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Contact customers
to invite them to "road shows" (regional demonstrations) and
training workshops. |
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Contact customers
to confirm attendance at road shows and workshops. |
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Assist with the
response to Web Hits (sales leads that come in via our web site). |
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Provide level one
(first response) sales assistance to prospects and customers. |
| Conduct research
projects as needed. |
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Develop reports as
needed. |
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Provide other
assistance as may be required. |
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Check with
customers to obtain references. |
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Register requests
for demonstrations. |
| Assist with
customer surveys. |
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Conduct
research on customer opinions on various topics. |
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Requirements and Skills: |
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Associate degree (or minimum 2 years of college) required,
preferably in a relevant field. |
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Experience in a customer service or phone-based sales environment. |
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Experience in a school setting or knowledge of the educational
marketplace would be a plus. |
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Knowledge of computer hardware and office software products such as
Microsoft Excel, Microsoft Word and other commonly used office
products. |
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Aptitude and willingness to develop a basic understanding of Rediker
software, other products sold by the company, GoldMine and
QuoteWerks (our sales quotation software). |
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Ability
to handle telephone calls and e-mails in a professional manner. |
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Willingness and ability to handle customer inquiries, requests and
complaints in an efficient, effective and professional manner. |
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Willingness and ability to learn new tasks, responsibilities and
software quickly. |
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Ability
to work independently on assigned projects. |
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Ability
and willingness to adapt to new situations. |
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Highly
motivated, flexible, adaptable nature. Able to deal with different
personality styles. |
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High
energy, and a strong work ethic. |
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A
highly developed sense of humor is a must! |
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Please submit cover letter and resume to either:
Bill Keyes, Director of Marketing,
Rediker Software, Inc.,
2 Wilbraham Rd,
Hampden, MA 01036 or bkeyes@rediker.com
(e-mail is acceptable, and in fact preferred) |
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Technical Support |
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We are seeking skilled
Level 1 Software Support Representatives in our corporate office. |
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Qualifications: |
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o
I need a job
o
I am creative
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I am intelligent
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I am totally patient
o
I am a problem solver
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I enjoy helping people
o
I love playing with PCs
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I have a great work ethic
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I earned a college degree
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I have an analytical mind
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I am a true communicator
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I can write pretty darn good
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I have experience in education
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I can learn new software quickly
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I do my best work over the phone
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I have a wonderful sense of humor
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I thrive on what others call "stress"
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I do not smoke, and I am drug-free
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I have customer support experience
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I have technical computer knowledge
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I enjoy working with all kinds of people
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I know something about Rediker Software
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I want to contribute to a
world-respected team
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I will be proud to support educators in
their mission
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I am ready for a long-term career, with
growth potential
o I look forward to working full time
in beautiful Hampden, MA |
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If you just nodded your head 25 times or more, we want to talk to
you immediately! |
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Transcripts and references will be required from
candidates called for an interview. Rediker Software,
Inc. is an Equal Opportunity Employer. |
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E-mail a resume and well-written cover letter (stating
your salary requirements and explaining why you are the
best candidate for one of these eminent positions) to:
jobs@rediker.com. |
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Sales
Representative |
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Rediker Software is currently seeking candidates for a number
of inside sales positions at our Hampden, MA office. Since our
company develops and markets school administrative software to
schools worldwide, our inside sales personnel respond by phone
or email to clients from all over the world who have contacted
us for information about our products. Interested candidates
should email a resume along with a cover letter telling us about
themselves to frank@rediker.com.
They should include their salary requirements and availability
for an interview. Non-smokers only. |
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Job Description: |
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An inside Sales Representative works with a team of professionals
to respond to calls, web inquiries, and other requests for information,
pricing or advice from prospects. Inside Sales Representatives
market, follow-up and sell products to schools and school systems
throughout the country and in many countries throughout the world. |
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Qualifications: |
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Knowledge of computer hardware and software products.
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Aptitude and willingness to represent themselves and the company in a highly professional manner.
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Aptitude and willingness to learn new tasks, responsibilities and software quickly.
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Aptitude and willingness to develop cost analysis, quotes and proposals for prospects and customers.
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Aptitude and willingness to function as a team player on a dynamic and competent professional team.
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Experience in education is very helpful.
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A strong college record is very helpful.
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Responsibilities: |
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Develop a solid understanding of all software products sold by Rediker Software.
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Handle customer requests for information and other assistance.
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Respond to web inquiries, phone contacts and other contacts
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Develop cost analysis, proposals and quotes.
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Work with the sales team to close sales with schools and school systems.
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Please submit cover letter and resume to either:
Bill Keyes, Director of Marketing,
Rediker Software, Inc.,
2 Wilbraham Rd,
Hampden, MA 01036 or bkeyes@rediker.com
(e-mail is acceptable, and in fact preferred) |
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Graphic Designer |
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Responsibilities:
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Design advertising, brochures, sell sheets, direct mail,
handouts, signage, web graphics and promotional
materials (mouse pads, mugs, badges, etc.). |
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Design and create interactive, multimedia (auto-run)
CDs. |
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Assist with development of materials for tradeshows and
conferences, design exhibit signage. |
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Design e-mail marketing campaigns for multiple
audiences. |
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Maintain and report project status. |
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Work closely with the marketing team, sales, and
development departments. |
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Gain and maintain familiarity with Rediker Software
products, and those of competitors. |
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Learn to use our flagship software, Administrator's
Plus. |
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Requirements and Skills: |
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Bachelor's degree in Design, Communications,
Advertising, or a related field.
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At least three years design experience, preferably in
the software industry. |
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Experience with corporate marketing initiatives,
advertising, writing and design. |
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Proven ability to multi-task and work independently on
multiple projects while meeting deadlines. |
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Understanding of commercial printing processes: art
submission, press checks, proofing. |
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Proficient with MS Word, Excel, PowerPoint, Quark, and
the Adobe Creative Suite, all in a Windows
environment, as well as GoldMine contact management
software. HTML and multimedia software experience a big
plus. |
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Highly motivated, flexible, adaptable nature. Able to
deal with different personality styles. |
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Must have high energy, a strong work ethic, and be
available to work non-standard hours during peak
seasons. (A highly developed sense of humor is also a
plus.) |
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Please submit cover letter and resume to either:
Bill Keyes, Director of Marketing,
Rediker Software, Inc.,
2 Wilbraham Rd,
Hampden, MA 01036 or bkeyes@rediker.com
(e-mail is acceptable, and in fact preferred) |
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Training Coordinator |
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We are currently seeking a Training Coordinator,
a detail-oriented, enthusiastic and energetic individual
to manage schedules and global travel for our entire
training department. |
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Responsibilities:
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Schedule onsite and online training for a large group of
trainers. |
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Manage domestic and international travel arrangements.
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Communicate effectively with salespeople, trainers and
school staff. |
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Accurately maintain complex calendars and records of
training. |
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Constantly seek opportunities for time efficiency and
cost savings. |
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Make quick decisions in response to ever-changing
situations around the world. |
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Requirements and Skills: |
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Associate degree
(or minimum 2 years of college) required, preferably in
a relevant field.
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Experience in managing domestic and international travel
arrangements. |
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Interest in and command of world geography. |
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Familiarity with
domestic
and international time zones. |
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High skill level in accurately managing details. |
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Good working knowledge of database management, e-mail,
the Internet, and computer software such as Microsoft
Excel and Microsoft Word. |
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Knowledge of, or willingness to learn, GoldMine (our
company-wide CRM database). |
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Positive attitude. |
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Excellent writing and speaking skills. |
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Goood typing skills. |
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Did we mention accuracy? |
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Fluency in at least 16 languages - just kidding, though
being multilingual would be a plus. |
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Availability through the busy months of July and August
(no time off) - not kidding. |
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Highly motivated, flexible, adaptable nature. Able to
deal with different personality styles. |
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High energy, and a strong work ethic. |
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A highly developed sense of humor is a must! |
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Please submit cover letter and resume to either:
Bill Keyes, Director of Marketing,
Rediker Software, Inc.,
2 Wilbraham Rd,
Hampden, MA 01036 or bkeyes@rediker.com
(e-mail is acceptable, and in fact preferred) |
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Web Programmer |
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We are currently seeking a multi-talented and
experienced Web Programmer to help us actualize
our web dreams. |
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Responsibilities: |
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The individual hired will have a dual role and will
report to the Vice President of Development and the Web
Manager to work on two primary Web-oriented projects: |
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(1) Assist the VP of Development by developing various
Web capacities for the migration of our proprietary
education software application to a web platform:
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Author great-looking, static and dynamic
ASPX web pages and CSS style sheets, modeled
on the existing rich functionality of our
desktop product, Administrator's Plus.
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Research, recommend and implement tools such
as Adobe Writer and Crystal Reports (or
viable alternatives) to construct
downloadable data entry forms and
user-configurable online reports for our web
application. |
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Author XSLT and XSL-FO transformations of
XML data to generate and deliver Printable
(PDF) content via web portal. |
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Assist in documenting and training support
staff to troubleshoot web applications. |
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(2) Work with the Web Manager to add new interface
features to our company website:
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Build web applications from scratch for our
existing website and modify/enhance existing
PHP coding. |
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Design and develop the back-end for any new
web solutions. |
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Maintain our support site's customer user
forum and debug any issues as needed.
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Evaluate and resolve any issues with our
support site's features (forum log in
problems, etc.) |
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Requirements and Skills: |
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Bachelor's degree
in Programming, Information Technology, or a related
field (or an associates degree in programming with
demonstrated proficiency in the required skills). |
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At least three years of software/Web development
experience. |
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Experience working with both Relational (SQL) and Object
data models. |
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Strong understanding of PHP programming, PHPMyAdmin,
HTML programming, and CSS layout programming. |
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Knowledge of cross-browser and cross-platform issues
(IE, Firefox, etc.) |
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Proficiency with Microsoft IIS and ASP.NET. |
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Proficiency with Java and JavaScript. |
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Proficiency with XML, XHTML, XSLT and XSL-FO. |
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VB6 and VB.NET experience is a plus. |
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InterSystems Cache Post-Relational database experience
is a plus. |
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Experience with Adobe Writer and Crystal Reports is a
plus. |
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Must have high energy and a strong work ethic. (A highly
developed sense of humor is also a plus.) |
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Please submit cover letter and resume to either:
Bill Keyes, Director of Marketing,
Rediker Software, Inc.,
2 Wilbraham Rd,
Hampden, MA 01036 or bkeyes@rediker.com
(e-mail is acceptable, and in fact preferred) |
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