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AP Hosted Services   With AP Hosted Services, your staff can access Administrator's Plus via the Web, using any computer with any operating system.

Technical Support

We make top quality support our priority. In fact, Rediker Software has enjoyed a reputation for providing the best toll-free support in the industry. Due to our commitment to providing superb technical support, Rediker Software has developed a superb technical support staff backed by a state-of-the-art phone system. When Administrator's Plus users call, they aren't expected to leave an email or phone message and wait days for assistance. Our customers call our toll-free number and speak directly with a technical support specialist. When our customers have questions, they get immediate answers.

If during peak seasons, you don't reach a technical support person immediately, our phone system allows you to leave your phone number and maintain your position in the queue. The phone system automatically dials you back to put you in direct contact with a technician. Rather than waiting on hold, you are free to continue your duties. Our goal is simple. We strive to have all calls answered with no wait for the customer or a maximum waiting time of five minutes. In peak times, our phone system avoids customers having to wait on hold.
 

Contact Information and Hours Contact Information Toll Free:  800-882-2994 Phone: 413-566-2491 E-Mail       International Schools   Phone: 413-566-2491 SKYPE: rediker.international.support E-Mail     Technical Support Hours Monday-Thursday:  7:30 - 6:30 EST  Friday:  7:30 - 5:00 EST   When e-mailing technical support questions, please include your school's name, e-mail address, country and phone number. You will receive a response by the end of the next business day. If you need immediate support, please call technical support.   Support Forum   Knowledge Base Rediker Software Support Forum Support Forum Knowledge Database: Take advantage of our extensive data base of support manuals, tutorial and "How do I?" tip sheets. "How Do I?"   Helpful Links   Online Support   • Updates / Downloads • Training Options • "How Do I?" • Support Forum • Report Templates • Report Samples • System Requirements • Support Testimonials  Technical support and training are now also available over the Internet via WebEx. WebEx is an interactive online service that enables our technical support staff to access your computer with your permission to view and correct your settings. Tell me more    Training   Report Samples / Downloads We offer a wide range of training options to meet your school's unique needs.  NEW: "Just in Time" online training Tell me more  Administrator's Plus' reports writers let your school produce customized reports.  Report Downloads     Report Samples