Testimonials: Customer Support

"I have to deal with tech support teams all the time and your team is good, really good."

"I love the software and technical support. I am hard to please, but I love your tech support. I always get a correct answer no matter whom I speak with. They always seem to anticipate our needs."

"Your tech support is the best in the business bar none, and I have dealt with so many that don't do what your team does. Please let them know that we appreciate all their expertise and support."

"This is the only software we've every used that the technical support feature is immediately responsive. Problems are solved within one day."

"...fantastic technical support provided by Rediker Software. The Rediker staff is friendly, knowledgeable and always eager to help. It is a pleasure to work with them."

"I have worked in the IT field in various ways for many years and I have never encountered a company with such regard for its customers. All the best and thanks for a great program!"

"I am writing to express my tremendous satisfaction with the tech support I have been receiving since my school purchased Administrator's Plus. Your reps have consistently walked me through the steps solving my issues, often using WebEx, which is a wonderfully convenient tool in my opinion, and they have been highly knowledgeable and courteous. My experience with Rediker, beginning with the online training sessions, through each of my SOS calls, has been a pleasure. Thank you very much and keep up the good work!"

"I have been using the Administrator's Plus Program since I started at Colegio San José in 1993...Not only these programs are very easy to learn and use, but they have the most amazing support staff ever!"

"I feel compelled to write and let you know that you truly have a world-class support service and organization at Rediker. I have worked in the information technology field in education for the better part of 20 years with a variety of software and hardware systems to the likes of AT&T, CISCO, IBM, Microsoft, Reuters, Sun Microsystems and many more. I thought I had received great support from these vendors, until I had to call Rediker. The support that has been provided relating to Administrator's Plus and GradeQuick is superb - second to none."

"Technical support has been wonderful. I'm a hands-on person, and the Rediker support people are great about walking me through things!"

"What I wish to rave about is the support and tech system that you have... The tech people quickly and pleasantly resolve our immediate issues."

"Technical support is always so pleasant and helpful. I never dread calling because no one ever gets impatient or cross no matter what I am asking. They never make me feel like my questions or needs are insignificant. They are the best, and constantly on top of customer service and I really appreciate it."

"Your support staff has always been able to handle my questions and needs quickly, efficiently and patiently. They have saved me more times than I can count! We are definitely a smoother-running machine with Administrator's Plus in place."

"I am most happy with Rediker. You folks are people-centered and you stay with a customer until everything is right."

"I just wanted to tell you how pleased I have been with your tech support personnel ever since we had Administrator's Plus installed. First of all, I'm very happy with the program itself, but without a good support system I feel that using any new system would be difficult. Without exception, every time I have contacted your tech support personnel I have had nothing but positive experiences. They have always gone out of their way to help me, always calling me back when promised, always with a positive attitude."

"We have experienced the best possible training and support from the Rediker Software company."

"As an international user of the Administrator's Plus software, I was originally concerned about the level of support I would receive in Africa. However, Rediker's tech support is the best! They promptly reply to all my emails with very complete, understandable, step-by-step directions. Their responses are always courteous and professional, while maintaining a friendly feel. With the help of their outstanding tech department, I have been able to solve any concerns directly through e-mail."

"Our treatment was first class, from the training, to the labs, to even the meals. Each training session really expanded our abilities with the system. After so much contact with your sales and technical staff it was nice to meet them face to face."

"I would like to say that I greatly appreciated the environment that exists at your company. The trainers are very helpful, but better yet, personable. I have also found this to be true of all my contacts with the office and support personnel. You have done a great job of developing a wonderful team of employees, as well as a great product. "

"I think the Rediker's approach to customer service and support is unique for our time. It is obvious that the business is a real passion and not just a profit/loss enterprise. Keep up the excellent work!. "