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Rich brings more than 30 years of experience in customer support, with 10-plus of those years spent in a management position. Before joining Rediker Software, Rich was the Customer Support Manager for Farm Credit Financial Partners located in Agawam.

In her new role, Rich will be leading and motivating her team to ensure that they have the tools and skills required to provide the best customer service possible.

Rich holds a business management degree from St. John’s School of Business. She enjoys helping people and sees her new role as the perfect place to continue that passion.

“Esther brings us many years of call center and customer support leadership experience,” said Anderlonis, “and we are very excited to have her with Rediker to help manage our fantastic support team.”