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Careers at Rediker

Listed below are open positions available here at Rediker Software, Inc.

Why Rediker?

Rediker Software is one of the world's leading providers of school administrative software. Located in beautiful Hampden, Massachusetts, our company develops and markets student information system (SIS) solutions to schools in all 50 states and more than 120 countries. Schools use our software to manage administrative tasks, maximize school-to-home communication and inspire student performance and success.

Rediker Software Building
Company Culture

At Rediker, we appreciate a casual, relaxed workplace environment. Enjoy our spacious indoor/outdoor dining areas, fully equipped kitchen and company garden. Have a snack on Popcorn Wednesday or a burger
on Cookout Friday.

Benefits

We know you have a life, so we offer flexible working hours and ample vacation days. We also offer a matching 401k and a great health plan.

Stability

Rediker Software has been in business for more than 35 years and many of our employees have been here for more than 10 years. With such incredible employee happiness and customer satisfaction, we know that Rediker Software will be a great fit for you.


Open Positions

Web Developer / Web Manager

We are currently seeking an experienced and talented Web Developer/Manager to join our Marketing Department.

View Details

Responsibilities:

  • The Web Developer/Manager will possess a strong understanding of the role of the website and Web/SEO strategies in the overall marketing mix.
  • Gain a thorough understanding of the existing website architecture.
  • SEO is critical – manage and maintain existing search engine positioning, advance new SEO goals, and define website content development with proper SEO methodologies.
  • Modify and enhance existing PHP-coded pages and content.
  • Participate in other Marketing activities and company-related events (shows, training, etc.)
  • Work closely with executive team, sales, development, support and training departments.
  • Gain and maintain familiarity with Rediker Software products, and those of competitors.

Requirements and Skills:

  • Bachelor’s degree in Technology, Computer Science, Web Design or Web-related fields, or equivalent work experience.
  • At least three years of Website Development/Management and SEO experience.
  • Proficiency with HTML 5, PHP 7, SQL, CSS3, and JavaScript/jQuery.
  • Experience working with MVC frameworks such as Symfony or Laravel.
  • Experience with Responsive Website Design and Concrete 5 (or similar) Content Management System.
  • Experience with the Git version control system.
  • Proven experience with SEO and search engine marketing initiatives.
  • Experience with pay-per-click advertising, Web analytics and other Web reporting products.
  • Experience with Docker or Vagrant a plus.
  • Experience with CI systems like Jenkins a plus.
  • Experience with Adobe Creative Suite is a plus.
  • E-commerce experience is a plus.
  • Organized, with excellent project management skills and thorough follow-through.
  • Creativity, graphic design experience and professional writing skills are a plus.
  • Highly motivated, flexible, adaptable nature with a good sense of humor.

Industry Background Is A Plus:

  • Understanding of software for the educational market.
  • Basic knowledge of schools and the roles of educators and administrators.

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter, resume and three url samples to:
John W. Schreck, Director of Marketing
jschreck@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd, Hampden, MA 01036

(E-mail is acceptable and in fact preferred. Please include writing samples if available.)

Customer Account Manager (Inside Sales Position)

The Customer Account Manager (CAM) is the trusted advisor for each customer across their portfolio. Their purpose is to own the retention and growth of customers by being an advocate for the customer. The Customer Account Manager will also identify opportunities to continuously improve the customer's business and engage relevant specialists where required to provide consultancy, professional services solutions.

As a Customer Account Manager you will benefit from inbound leads. You will run online demos of our software and successfully sell the Rediker value proposition. Target clients will largely consist of -- but will not be limited to – public and private K-12 schools. This role is an inside sales position working in our Hampden, MA HQs and requires little travel.

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Duties & Responsibilities:

  • Identify and documenting the customer's future requirements, which outlines the tasks or projects that they wish to undertake over the next period of time. The CAM should always maintain a big picture view for each customer and look to the opportunities for the customer in the future.
  • Maintain a regular online visitation program with their customer base with appropriate levels of focus on the various grades of customers. They are also responsible for the ongoing relationship management of each school assigned.
  • Work closely with the other customer facing teams.
  • Identifying sales opportunities within their existing customer portfolio
  • Generating regular professional services work. This requirement will mostly come as an outcome of regular customer contact. As a logical outcome of this requirement each Account Manager will be required to gain a solid understanding of the suite of products and services and business objectives.
  • Maintain all relevant details about their customers in the internal database, including scheduled visits and copies of agreed plans and other tasks.
  • Be involved in various marketing activities involving their customer base and other customer related activities when appropriate.
  • Identify new opportunities
  • Meet both individual and team targets

Preferred Skills:

  • 3-5 years in a Service/Account Management role
  • Understanding of business processes
  • Ability to drive customer focused outcomes
  • Strategic business focus
  • Strong communication skills and a strong relationship builder
  • Logical and organized thinker
  • Identify and qualify leads and opportunities when appropriate

If you have the required skills and experience and want to join a dynamic, forward-thinking company at the forefront of their market, then we want to hear from you.

In this role, you will need to:

  • Become an expert in identifying challenges that our customers face, which can be solved with inbound marketing strategies
  • Close new business consistently at or above quota level
  • Serve as a brand enthusiast for Rediker’s suite of products and solutions
  • Build relationships with prospects and internal stake holders to grow new business
  • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

Desired Skills and Experience:

  • Experience within a sales team that produces and exceeds their goals consistently
  • 2-5 years of selling experience operating within a web technologies or innovative online product environment
  • Experience in a cold-calling sales environment
  • Experience working with K-12 Educators: Administration and IT leadership
  • A sharp focus on your goals and a powerful work ethic
  • Tons of energy, passion, humor, compassion, and enthusiasm
  • Superior communications skills
  • Exceptional closing skills
  • Required Education
  • B.A. or B.S. degree Preferred

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter and resume to:

Susan Brady, Director of Sales
sbrady@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)

International Account Manager - Educational Software Sales

We are expanding our Sales Team to build the bench strength of our global organization. Currently seeking an experienced and talented International Sales professional to join our team.

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About the Role:

The ideal candidate will possess a strong background in education and technology sales or business development. You will be able to engage fluently and confidently with education, business and government leaders at the highest level. You should have demonstrated success thinking strategically about business, product, and technical opportunities, along with the ability to build and convey compelling value propositions at scale.This role requires a leader who is a self-starter, inventive, and agile who can balance operational excellence and program success. As an experienced account manager, the International Account Manager intensely builds strong pipeline and executes on each phase of the sales process. You will use your knowledge of products, services, customer and key competitors to uncover customer needs and offer value-based solutions. As a strong influencer, you will build and leverage customer relationships throughout the sales process, using internal resources to deliver a winning opportunity and strategy for the customer

Your Mission:

You will be frontline of “spreading the word” about the benefits of Rediker Software for K-12 Educational institutions and responsible to drive new customer acquisition and revenue.You will use a consultative sale process to articulate value from using Rediker Solutions.

Your Responsibilities:

  • Identify new business opportunities proactively.
  • Professionally lead customers through the software evaluation process.
  • Develop expertise in online demonstration of Rediker solutions.
  • Meet and exceed sales quotas

Qualifications:

  • 5-7 years of Business Development experience working within education, public sector, and/or software industries.
  • International Sales Experience required.
  • A strong knowledge of the Gulf Region, Middle East and or Asia.
  • Capacity for “hunting” and closing new business against brand name competitors, overcoming resistance to change and developing advisory-based relationships.
  • Experience selling to Executive Leadership, IT Directors and Business Office Management.
  • Strong understanding of technical environments such as database platforms and web-based applications.
  • Proven track record of closing complex deals with schools at the local, regional and national levels.
  • Aptitude for new technologies and innovation.
  • Strong presentation, written and oral communication skills, in person and over the phone/web.
  • Bachelor's degree or equivalent professional experience.
Preferred Qualifications:
  • Experience with and knowledge of Student Information Management Solutions (SIS) highly preferred.
  • A road warrior with the willingness to travel as the job requires >50% travel time
  • Multilingual and culturally adept

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter and resume to:

Susan Brady, Sales Director
Sbrady@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)

Product Owner

Rediker Software is seeking a capable Product Owner. As a Product Owner, they will be responsible for the product strategy, feature creation/prioritization, and mentor support as needed. They will work closely with the Director of Product Management, product stakeholders, and customers to manage and direct the product in all aspects of its lifecycle, while maintaining the product roadmap.

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Requirements:

  • Provide end-to-end management of the product lifecycle from concept to next generations.
  • Develop and maintain user stories and acceptance criteria in a prioritized product backlog
  • Perform Grooming/Refinement sessions with development teams
  • Participate in mutually agreed upon scrum meetings with development team
  • Provide feedback regarding achievement of the sprint goal during the sprint review
  • Take action as a team member on items discussed in sprint retrospectives
  • Manage and communicate effectively with cross-functional teams
  • Be an expert in the product and keep up to date with technological advances
  • Maintain, develop and execute the product roadmap
  • Perform business analysis with subject matter experts, product leaders and customers
  • Identify new opportunities, product enhancements, and extensions
  • Coordinate with Technical Writing team for development of documentation and release notes to support the approval, design, development and expansion of the product
  • Work closely with other Product Owners to insure cross-functional product goals are met
  • Be responsible for use testing of the product in both new builds and ongoing troubleshooting as needed
  • Mentor/train support on new/advanced product features
  • Understand high-level product architecture and impacts as identified through company goals
  • Identify, specify and prioritize feature requests, functionality and capabilities
  • Provide guidance on product positioning and messaging through marketing and sales
  • Develop and implement product feature updates
  • Develop Sales and channel training materials including, high-impact Sales tools
  • Educate the Sales and Support about products and solutions
  • Monitor the marketplace, customers and competitors
  • Define and implement strategies to counter competitors
  • Conduct joint presentations with sales and relationship management for key customers
  • Evangelize the product internally and at events, seminars and customer briefings

Qualifications:

  • 3+ years experience working as a Product Owner for Agile Teams
  • Working knowledge of Scrum and Agile principles
  • Experience in education a plus
  • Ability to work in a matrixed environment
  • CSPO or other agile certification desirable
  • Successful track record working with distributed and outsourced teams
  • Detail oriented and analytical

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter and resume to:
Brett Couture, CTO
bcouture@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)

Senior Software Engineer 

Rediker Software is looking to grow its development capabilities and is seeking an experienced professional to join our internal Development Team. This senior level individual will work full time in our home office to develop and review .NET cloud applications. Responsibilities include developing software, generating unit tests, managing builds, and consultation with junior team members.

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Requirements:

  • BS in computer science, software engineering, or related field
  • 8 or more years of experience with C# .NET application development (.NETCore a plus)
  • 2 or more years of modern JS application development experience (ex. React + Redux, or AngularJS)
  • Must be very experienced with Agile processes, artifacts, and tools, Certified Scrum Master preferred
  • Continuous Integration (CI) experience
  • Strong MVC, web, and database experience
    • MSSQL preferred, other database experience welcome
    • Familiarity with accessing and retrieving data from REST APIs
  • Experience with Microsoft Azure or equivalent
  • Familiarity with the Git version control system
  • Linux Experience
  • Strong understanding of architectural design patterns
  • A flexible, adaptive, team-oriented mindset
  • A willingness to take initiative
  • A history of good judgment

Bonus Skills:

  • DBA level understanding of SQL or NoSQL systems
  • Experience with data security practices
  • UI/UX design concepts and practices

Compensation:

  • Competitive pay
  • A great work environment
  • A strong benefits package

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter and resume to:
Brett Couture, CTO
bcouture@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)

Software Engineer

Rediker Software is looking to grow its development capabilities and is seeking an experienced professional to join our internal Development Team. This mid-level individual will work full time in our home office to design and develop .NET cloud applications.

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Requirements:

  • BS in computer science, software engineering, or related field
  • 3 or more years of experience with C# .NET application development (.NET Core a plus)
  • 2 or more years ofexperience with React + Redux or AngularJS (or other modern JS framework)
  • Must be experienced with Agile processes, artifacts, and tools
  • Strong MVC understanding, web, and database experience
    • Familiarity with accessing and retrieving data from REST APIs
  • UI/frontend design and development experience
  • Experience with Microsoft Azure or equivalent
  • Familiarity with the Git version control system
  • Strong understanding of architectural design patterns
  • A flexible, adaptive, team-oriented mindset
  • A willingness to take initiative
  • A history of good judgment

Bonus Skills:

  • Python application development experience
  • MSSQL preferred, other database experience welcome
  • MongoDB or other NoSQL experience
  • UI/UX design concepts and practices
  • Continuous Integration (CI) experience
  • Linux Experience

Compensation:

  • Competitive pay
  • A great work environment
  • A strong benefits package

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter and resume to:
Brett Couture, CTO
bcouture@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)

Web Application Developer  

Rediker Software is looking to grow its development capabilities and is seeking an experienced professional to join our web design and development team. As a Web Developer, this individual will work full time in our home office. Responsibilities include developing software, working across teams on frontend development, and supporting UX improvements in our product set.

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Requirements:

  • BS in computer science, software engineering, or related field
  • 3 or more years of experience with JavaScript application development (React, Redux, or AngularJS preferred)
  • UI/frontend design and development experience
  • Experience with the Git version control system
  • Must be experienced with Agile processes, artifacts, and tools
  • Experience working with RESTful services
  • Familiarity with the Adobe creative tool set or Sketch
  • A flexible, adaptive, team-oriented mindset
  • A willingness to take initiative
  • A history of good judgment
  • Linux Experience

Bonus Skills:

  • Python or C# application development experience
  • DBA level understanding of SQL or NoSQL systems
  • UX testing, concepts, process
  • Continuous Integration (CI) experience

Compensation:

  • Competitive pay
  • A great work environment
  • A strong benefits package

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter and resume to:
Brett Couture, CTO
bcouture@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)

Customer Support Specialist

We are currently seeking a hard working computer pro to join our Customer Support Team.

View Details

Responsibilities:

  • Respond to customer requests for technical support via telephone and other modes (email, SKYPE, WebEx, onsite visits, etc.)
  • Identify, research and resolve elementary-level technical problems
  • Record, track and monitor all contact with customers using our CRM to ensure thorough documentation and timely issue resolution
  • Develop a solid understanding of all Rediker Software and partner company programs which we sell and support
  • Test the software for product defects and report the results to supervisors
  • Produce special projects for internal personnel or customers when assigned
  • Contribute knowledge-based articles related to questions and answers encountered during technical support calls
  • Attend Technical Support department meetings and/or training sessions as required
  • Participate in other company-related events, (customer training workshops, etc.) as needed
  • Work cooperatively with Executive Team, Development, Customer Services, and Training departments

Requirements and Skills:

  • Four-year college degree in a technical field or equivalent experience
  • Knowledge of and passion for computer software and hardware
  • Familiarity with Windows platform, MS Word, MS Excel, email
  • Organized and detail oriented, with thorough follow through
  • Ability to analyze and solve problems efficiently
  • Ability to communicate clearly in writing and verbally
  • Ability to work independently and as a member of a team
  • Highly motivated, flexible, adaptable nature, mixed with a good sense of humor
  • Able to deal with different personality styles
  • Experience providing technical support or customer service is a plus

Industry Background is a Plus:

  • Prior work experience in schools or serving schools is a plus

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter and resume to:
Esther Rich, Director of Support
erich@rediker.com
800-213-9860 ext. 268

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(Email is acceptable and in fact preferred.)

Network Technician

We are looking for a highly motivated and well - rounded person with a strong background in hardware and software support. Someone that can assist with establishing and maintaining network performance. This person will be responsible for troubleshooting and providing technical assistance with computer systems, hardware, and software and must have great communication skills

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Responsibilities Include:

  • Assist with overseeing network environment by designing system configuration and enforcing system standards
  • Assist with maximizing network performance by troubleshooting network problems and outages; schedule upgrades; collaborate with Senior Network Engineer on network optimization
  • Responsible for various stages of network development which may include: design, analysis, configuration, testing and fixing issues with the network infrastructure and application components
  • Setting up user accounts, permissions and passwords
  • Deploy new desktop/laptop setups with monitor and peripherals
  • Oversee employee setups
  • Troubleshoot computer-related problems; maintain a high level of customer service to ensure issue has been resolved
  • Setup/maintain users in Active Directory
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Maintain daily logs of backups
  • Maintain inventories of hardware and peripherals
  • Participate in special projects, as needed

Required Skills:

  • Good at organizing and multitasking
  • Strong background in server and computer management, software installations, and upgrades
  • Excellent skills in configuring and troubleshooting routers, switches, firewalls, etc.
  • Knowledge of Cloud Infrastructure is a plus

Qualifications:

  • Associate’s degree or equivalent – specifically in Computer Science or Information Technology
  • 2 to 3 years’ experience in IT related field
  • Preferred Certifications in CompTia+, Network+, and/or Security+

Rediker Software is an equal opportunity employer. Our work environment is fast-paced, dynamic and ever-changing (and we’re a smoke-free workplace too)!

Please submit cover letter and resume to:
Tanya Peart, Director of IT
tpeart@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036

(E-mail is acceptable and in fact preferred.)