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Careers at Rediker

Listed below are open positions available here at Rediker Software, Inc.

Why Rediker?

Rediker Software is one of the world's leading providers of school administrative software. Our work environment is fast-paced, dynamic and ever-changing. Located in beautiful Hampden, Massachusetts, our company develops and markets student information system (SIS) solutions to schools in all 50 states and more than 110 countries. Schools use our software to manage administrative tasks, maximize school-to-home communication and inspire student performance and success.

Rediker Software Building
Company Culture

At Rediker, we appreciate a casual, relaxed workplace environment. Enjoy our spacious indoor/outdoor dining areas, fully equipped kitchen and company garden. Have a snack on Popcorn Wednesday or a burger
on Cookout Friday.

Benefits

We know you have a life, so we offer flexible working hours and ample vacation days. We also offer an excellent 401k and a great health plan.

Stability

We have been in business for over 40 years and many of our employees have been here for more than 10 years. With such incredible employee happiness and customer satisfaction, we know that Rediker Software will be a great fit for you.


Open Positions

Jr Customer Support Representative

We are currently seeking a motivated, friendly and hardworking Jr. Customer Support Representative to join our support team.

View Details

Responsibilities and Essential Functions:

  • Respond to customer requests for support via telephone and other modes (email, SKYPE, WebEx, onsite visits, etc.)
  • Identify, research and resolve technical and application problems.
  • Professionally handle incoming request from customers and ensure thorough documentation and timely issue resolution.
  • Develop a solid understanding of all Rediker Software and partner company programs which we sell and support.
  • Test the software for product defects and report the results to supervisors.
  • Produce special projects for internal personnel or customers when assigned.
  • Contribute knowledge-based articles related to questions and answers encountered during support calls.
  • Attend department meetings and/or training sessions as required.
  • Provide one on one or group training when required
  • Meet in-person or travel to a customer location when necessary.
  • Participate in other company-related events, (customer training workshops, etc.) as needed.
  • Work cooperatively with Executive Team, Development, Customer Services, and Training departments.

Requirements and Skills:

  • High School diploma or equivalent along with experience in a customer support environment is necessary.
  • Computer software and hardware knowledge is strongly preferred.
  • Familiarity with Windows platform, MS Word, MS Excel, email is preferred.
  • Organized and detail oriented, with follow through.
  • Ability to quickly learn new software.
  • Ability to analyze and solve problems efficiently over the phone.
  • Ability to multi-task and stay organized.
  • Ability to communicate clearly, in writing and verbally.
  • Ability to work independently and as a member of a team.
  • Ability to work quickly under pressure.
  • Highly motivated, flexible and reliable.
  • Has a pleasant, patient and friendly attitude.
  • Sense of integrity and commitment to customer satisfaction.
  • The ability to handle complaints and resolve problems is necessary.

Physical Demands:

  • Frequently communicates over the phone or through email with customers who have inquiries about their software.
  • Must be able to exchange accurate information, verbally and in writing, coherently, legibly and regularly.
  • Must be able to remain in a stationary position 60% of the time.
  • Needs to occasionally move about inside the office to access office machinery and work location.
  • Occasionally ascends/descends stairs.
  • Must be able to review information visually and key-in information related to customer support through a PC/computer.
  • Must be able to interact with others, have good attendance and good hygiene in order to exchange information and key issues with team members in close quarters frequently throughout the day.
  • Attend in-person department meetings and training sessions.
  • Participate in and attend in-person company-related events and customer training workshops.


Must be fully vaccinated and reside within commutable distance to the office.

Please submit cover letter and resume to:

Ann Glica
Human Resources Director
aglica@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036
(Email is acceptable and in fact preferred.)