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Careers at Rediker

Listed below are open positions available here at Rediker Software, Inc.

Why Rediker?

Rediker Software is one of the world's leading providers of school administrative software. Our work environment is fast-paced, dynamic and ever-changing. Located in beautiful Hampden, Massachusetts, our company develops and markets student information system (SIS) solutions to schools in all 50 states and more than 110 countries. Schools use our software to manage administrative tasks, maximize school-to-home communication and inspire student performance and success.

Rediker Software Building
Company Culture

At Rediker, we appreciate a casual, relaxed workplace environment. Enjoy our spacious indoor/outdoor dining areas, fully equipped kitchen and company garden. Have a snack on Popcorn Wednesday or a burger
on Cookout Friday.

Benefits

We know you have a life, so we offer flexible working hours and ample vacation days. We also offer an excellent 401k and a great health plan.

Stability

We have been in business for over 40 years and many of our employees have been here for more than 10 years. With such incredible employee happiness and customer satisfaction, we know that Rediker Software will be a great fit for you.


Open Positions

Web Marketing Developer

We are currently seeking an experienced and talented Web Developer to join our Marketing Department.

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Responsibilities:

  • The Web Marketing Developer will possess a strong understanding of the role of the website and Web/SEO strategies in the overall marketing mix.
  • Gain a thorough understanding of the existing website architecture.
  • Modify and enhance existing PHP-coded pages and content. Laravel is critical.
  • SEO is critical – manage and maintain existing search engine positioning, advance new SEO goals, and define website content development with proper SEO methodologies.
  • Participate in other Marketing activities and company-related events as needed (shows, training, etc.)
  • Work closely with executive team, sales, development, support and training departments.
  • Gain and maintain familiarity with Rediker Software products, and those of competitors.

Requirements and Skills:

  • Bachelor’s degree in Technology, Computer Science, Web Design or Web-related fields, or equivalent work experience.
  • At least three years of Website Development/Management and SEO experience.
  • Must be proficient in Laravel, HTML 5, PHP 7, SQL, CSS3, and JavaScript/jQuery.
  • Experience working with MVC frameworks such as Symfony or Laravel.
  • Experience with Responsive Website Design and Concrete 5 (or similar) Content Management System.
  • Experience with the Git version control system.
  • Proven experience with SEO and search engine marketing initiatives.
  • Experience with pay-per-click advertising, Web analytics and other Web reporting products.
  • Experience with Docker or Vagrant a plus.
  • Experience with CI systems like Jenkins a plus.
  • Experience with Adobe Creative Suite is a plus.
  • E-commerce experience is a plus.
  • Organized, with excellent project management skills and thorough follow-through.
  • Creativity, graphic design experience and professional writing skills are a plus.
  • Highly motivated, flexible, adaptable nature with a good sense of humor.

Industry Background is a Plus:

  • Understanding of software for the educational market.
  • Basic knowledge of schools and the roles of educators and administrators.


Must be fully vaccinated and reside within commutable distance to the office.

Please submit cover letter, resume and three URL samples to:

Ann Glica
Human Resources Director
aglica@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036
(Email is acceptable and in fact preferred.)

Network Engineer

We are currently seeking an experienced and talented Network Engineer to join our IT Department.

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Essential Duties and Responsibilities:

  • The Network Engineer oversees the architecture and design of the network infrastructure and serves as the point on anything network related for troubleshooting, training, repairing, and configuration.
  • Configure and support network services with extensive knowledge on network switches, routers, wireless system, Data Centers, DNS, DHCP, VPN, Group Policies, etc.
  • Install, configure, troubleshoot, and support Windows Servers, Active Directory, Azure, Office365, and SQL.
  • Implement disaster recover procedures.
  • Install, configure, troubleshoot, and support routers, switches and firewalls.
  • Provide IT Support relating to issues with the internal systems and network infrastructure.
  • Administer cloud solutions for customers.
  • Establish networking environment by designing system configuration; directing system installation; defining documenting, and enforcing system standards.
  • Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with team on network optimization.
  • IP routing protocols and the ability to load new IOS software images onto Cisco devices.
  • Network systems planning and diagramming (Visio) for documentation.
  • Aggressively and proactively follow up on details.

Education and Experience:

  • Bachelor’s Degree in Information Technology or related field or significant equivalent experience.
  • 5+ years of relevant Network Engineering experience is strongly preferred.
  • Strong experience with Cisco IOS and NX-OS technologies including configuration and troubleshooting. Cisco CCNA or CCNP work experience or certifications desired.
  • Be able to perform general wiring, cabling, and computer installation tasks.
  • Have basic knowledge about configuring and supporting VLANs.
  • Strong knowledge on Information Security including cybersecurity, intrusion prevention systems, IPS, and DLP.
  • Experience with Fortinet, Veeam, QNAP/NAS, HP BLADE, Linux, and Storage a plus.
  • Strong knowledge and skillset of cloud architecture which includes implementation and maintenance.
  • Must be able to multi-task, and be very detail-oriented.
  • Must have the ability to communicate effectively with multiple clients both verbally and in writing.
  • Ability to work independently, as well as within a team environment.
  • Strong documentation skills.
  • The candidate MUST have at least 3 years’ experience supporting Windows servers in a corporate environment and MUST be available to work late nights and weekends occasionally.
  • Strong knowledge of networking fundamentals that encompasses SaaS and IaaS.
  • Has experience with Hyper-V Cluster Manager, including the ability to configure, maintain, and troubleshoot a virtual environment.
  • Able to organize, maintain, and oversee Data Backups.

Industry Background is a Plus:

  • Understanding of software for the educational market.
  • Basic knowledge of schools and the roles of educators and administrators.


Must be fully vaccinated and reside within commutable distance to the office.

Please submit cover letter, resume to:

Ann Glica
Human Resources Director
aglica@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036
(Email is acceptable and in fact preferred.)

Jr Customer Support Representative

We are currently seeking a motivated, friendly and hardworking Jr. Customer Support Representative to join our support team.

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Responsibilities and Essential Functions:

  • Respond to customer requests for support via telephone and other modes (email, SKYPE, WebEx, onsite visits, etc.)
  • Identify, research and resolve technical and application problems.
  • Professionally handle incoming request from customers and ensure thorough documentation and timely issue resolution.
  • Develop a solid understanding of all Rediker Software and partner company programs which we sell and support.
  • Test the software for product defects and report the results to supervisors.
  • Produce special projects for internal personnel or customers when assigned.
  • Contribute knowledge-based articles related to questions and answers encountered during support calls.
  • Attend department meetings and/or training sessions as required.
  • Provide one on one or group training when required
  • Meet in-person or travel to a customer location when necessary.
  • Participate in other company-related events, (customer training workshops, etc.) as needed.
  • Work cooperatively with Executive Team, Development, Customer Services, and Training departments.

Requirements and Skills:

  • High School diploma or equivalent along with experience in a customer support environment is necessary.
  • Computer software and hardware knowledge is strongly preferred.
  • Familiarity with Windows platform, MS Word, MS Excel, email is preferred.
  • Organized and detail oriented, with follow through.
  • Ability to quickly learn new software.
  • Ability to analyze and solve problems efficiently over the phone.
  • Ability to multi-task and stay organized.
  • Ability to communicate clearly, in writing and verbally.
  • Ability to work independently and as a member of a team.
  • Ability to work quickly under pressure.
  • Highly motivated, flexible and reliable.
  • Has a pleasant, patient and friendly attitude.
  • Sense of integrity and commitment to customer satisfaction.
  • The ability to handle complaints and resolve problems is necessary.

Physical Demands:

  • Frequently communicates over the phone or through email with customers who have inquiries about their software.
  • Must be able to exchange accurate information, verbally and in writing, coherently, legibly and regularly.
  • Must be able to remain in a stationary position 60% of the time.
  • Needs to occasionally move about inside the office to access office machinery and work location.
  • Occasionally ascends/descends stairs.
  • Must be able to review information visually and key-in information related to customer support through a PC/computer.
  • Must be able to interact with others, have good attendance and good hygiene in order to exchange information and key issues with team members in close quarters frequently throughout the day.
  • Attend in-person department meetings and training sessions.
  • Participate in and attend in-person company-related events and customer training workshops.


Must be fully vaccinated and reside within commutable distance to the office.

Please submit cover letter and resume to:

Ann Glica
Human Resources Director
aglica@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036
(Email is acceptable and in fact preferred.)

Customer Account Manager

The Customer Account Manager (CAM) is the trusted advisor for each customer across their portfolio. The purpose is to own the retention and growth of customers by being an advocate for the customer. The Customer Account Manager (CAM) will also identify opportunities to continuously improve the customer's business and engage relevant specialists where required to provide consultancy, professional services solutions.

As a CAM you will benefit from inbound leads. You will run online demos of our software and successfully sell the Rediker value proposition. Target clients will largely consist of, but not limited to, public and private K-12 schools. This role is an inside sales position working in a hybrid work model based in our Hampden, MA office.

View Details

Duties and Responsibilities:

Identify and document the customer's future requirements, which outlines the tasks or projects that they wish to undertake over a defined period of time. The CAM should always maintain a big picture view for each customer and look to the opportunities for the customer in the future.

In this role, the CAM needs to:

  • Become an expert in identifying challenges that our customers face, which can be solved with inbound marketing strategies.
  • Close new business consistently at or above quota level.
  • Serve as a brand enthusiast for Rediker’s suite of products and solutions.
  • Build relationships with prospects and internal stake holders to grow new business.
  • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
  • Maintain a regular online visitation program with the customer base with appropriate levels of focus on the various grades of customers. Also responsible for the ongoing relationship management of each school assigned.
  • Work closely with other customer facing teams.
  • Identify sales opportunities within existing customer portfolio.
  • Generate regular professional services work. This requirement will mostly come as an outcome of regular customer contact. As a logical outcome of this requirement each CAM is required to gain a solid understanding of the suite of products and services and business objectives.
  • Maintain all relevant details about customers in the internal database, including scheduled visits and copies of agreed plans and tasks.Be involved in various marketing activities involving their customer base and other customer related activities when appropriate.
  • Identify new opportunities.
  • Meet both individual and team targets.

Requirements:

  • A Bachelor’s degree or relevant equivalent experience is required.
  • 3-5 years in customer service and/or account management experience is required.
  • Experience working with K-12 Educators (in Administration and IT leadership) is strongly preferred.
  • Strong communication skills and a strong relationship builder is required.
  • Logical and organized thinking is required.
  • Ability to drive customer focused outcomes is required.
  • Understanding of business processes.
  • A sharp focus on achieving goals and a powerful work ethic is required.
  • Tons of energy, passion, humor, compassion, and enthusiasm is strongly preferred.
  • Excellent written and verbal communications skills are necessary.
  • The ability to identify and qualify leads and opportunities when appropriate is preferred.
  • Strategic business focus is preferred.
  • Experience within a sales team that produces and exceeds their goals consistently is preferred.
  • 2-5 years of selling experience operating within a web technologies or innovative online product environment is preferred.
  • Experience in a cold-calling sales environment and closing skills are desirable.

Compensation:

This position earns an annual base salary, as well as commissions, which are paid monthly. CAM’s manage their book of business (annual revenue) for the accounts assigned. There is no cap on commissions or earning potential.

Rediker Software requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC) on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief, observance, or practice that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

Please submit cover letter and resume to:

Susan Brady
sbrady@rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036