Tampa Catholic High School

Careers

Join the Rediker Software Team

Why Rediker?

Join the Rediker Software team and help make a difference in education by developing, supporting and empowering the software used by schools across the nation and around the world. As one of the world's leading providers of school administrative software, Rediker Software continues to work with educators and provide school leaders with the tools and technology to manage administrative tasks, maximize school-to-home communication and inspire student performance and success. Located in beautiful Hampden, Massachusetts, our office environment is fast-paced, dynamic and ever-changing. We look for enthusiastic and talented individuals to help us shape the future of education technology.

  • Rediker Software Headquarters, Hampden, MA

    Rediker Software Headquarters, Hampden, MA

    Rediker Software Headquarters, Hampden, MA

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Company Culture

We appreciate a casual, relaxed workplace environment. Enjoy our spacious indoor/outdoor dining areas, fully equipped kitchen and company garden. Have a snack on Popcorn Wednesday or a burger on Cookout Friday.

Benefits

We know you have a life, so we offer flexible working hours and ample vacation days. We also offer an excellent 401k and a great health plan.

Stability

We have been in business for over 40 years and many of our employees have been here for more than 10 years. With such incredible employee happiness and customer satisfaction, we know that Rediker Software will be a great fit for you.

Open Positions

Customer Account Manager (Hampden, MA)

The Customer Account Manager (CAM) is the trusted advisor for each customer across their portfolio. The purpose is to own the retention and growth of customers by being an advocate for the customer. The Customer Account Manager (CAM) will also identify opportunities to continuously improve the customer's business and engage relevant specialists where required to provide consultancy and professional services solutions.

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    Essential Duties and Responsibilities:

    • Become an expert in identifying challenges that our customers face, which can be solved with inbounding strategies.
    • Close new business consistently at or above quota level.
    • Serve as a market brand enthusiast for Rediker’s suite of products and solutions.
    • Build relationships with prospects and internal stakeholders to grow new business.
    • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
    • Maintain a regular online visitation program with the customer base with appropriate levels of focus on the various grades of customers. Also responsible for the ongoing relationship management of each school assigned.
    • Work closely with other customer-facing teams.
    • Identify sales opportunities within the existing customer portfolio.
    • Generate regular professional services work. This requirement will mostly come as an outcome of regular customer contact. As a logical outcome of this requirement, each CAM is required to gain a solid understanding of the suite of products and services and business objectives.
    • Maintain all relevant details about customers in the internal database, including scheduled visits and copies of agreed plans and tasks.
    • Be involved in various marketing activities involving their customer base and other customer-related activities when appropriate.
    • Identify new opportunities.
    • Meet both individual and team targets.

    NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. Other duties and responsibilities may be assigned as dictated by the business needs and conditions.


    Education and Experience:

    • A Bachelor’s degree or relevant equivalent experience is required.
    • 3-5 years of customer service and/or account management experience is required.
    • Experience working with K-12 Educators (in Administration and IT leadership) is strongly preferred.
    • Strong communication skills and a strong relationship builder are required.
    • Logical and organized thinking is required.
    • The ability to drive customer-focused outcomes is required.
    • Understanding of business processes.
    • A sharp focus on achieving goals and a powerful work ethic is required.
    • Tons of energy, passion, humor, compassion, and enthusiasm are strongly preferred.
    • Excellent written and verbal communication skills are necessary.
    • The ability to identify and qualify leads and opportunities when appropriate is preferred.
    • A strategic business focus is preferred.
    • Experience within a sales team that produces and exceeds their goals consistently is preferred.
    • 2-5 years of selling experience operating within a web technologies or innovative online product environment is preferred.
    • Experience in a cold-calling sales environment and closing skills are desirable.

    Competencies and Skills:

    • Must have a working command of the English language.
    • Must be able to read, write, and interpret the English language.
    • Must be able to communicate in English verbally and in writing (basic verbal instructions, simple written memos, and instructions).
    • Intermediate computer skills preferred.

    Physical Demands:

    • Frequently communicates over the phone or through email with customers who have inquiries about their software.
    • Must be able to exchange accurate information, verbally and in writing, coherently, legibly, and regularly.
    • Must be able to review information visually and key in information related to customer support through a PC/computer.
    • Must be able to interact with others, have good attendance, and good hygiene to exchange information and key issues with team members in close quarters frequently throughout the day.
    • Attend in-person department meetings and training sessions.
    • Participate in and attend in-person company-related events and customer training workshops.

    Work Environment:

    Offices and workstations are located on three levels accessible primarily by stairs and there is elevator availability if required.


    Rediker Software has in place a COVID-19 vaccination policy, requiring all Rediker staff to be fully vaccinated, regardless of work location. Also, Rediker Software is a non-smoking place of business and requires staff to be non-smokers.


    Please submit cover letter and resume to:

    HR@Rediker.com


    Rediker Software, Inc.

    2 Wilbraham Rd

    Hampden, MA 01036

Jr. Customer Support Representative (Hampden, MA) (Hampden, MA)

The Jr. Customer Support Representative responds to customer requests for technical support and training of Rediker’s software.

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    Essential Duties and Responsibilities:

    • Respond to customer requests for support via email and other modes (telephone, SKYPE, WebEx, etc.)
    • Identify, research, and resolve technical and application problems.
    • Professionally handle incoming requests from customers and ensure thorough documentation and timely issue resolution.
    • Develop a solid understanding of all Rediker Software and partner company programs that we sell and support.
    • Test the software for product defects and report the results to supervisors.
    • Produce special projects for internal personnel or customers when assigned.
    • Contribute knowledge-based articles related to questions and answers encountered during support calls.
    • Attend department meetings and/or training sessions as required.
    • Provide one-on-one or group training when required. Participate in other company-related events, (customer training workshops, etc.) as needed.
    • Work cooperatively with the Executive Team, Development, Customer Services, and Training departments.

    NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. Other duties and responsibilities may be assigned as dictated by the business needs and conditions.


    Education and Experience:

    • High School diploma or equivalent along with experience in a customer support environment is necessary.
    • Computer software and hardware knowledge is strongly preferred.
    • Familiarity with Windows platform, MS Word, MS Excel, and email is preferred.
    • Organized and detail-oriented, with follow-through.
    • Ability to quickly learn new software.
    • Ability to analyze and solve problems efficiently over the phone.
    • Ability to multi-task and stay organized.
    • Ability to communicate clearly, in writing and verbally.
    • Ability to work independently and as a member of a team.
    • Ability to work quickly under pressure.
    • Highly motivated, flexible, and reliable.
    • Has a pleasant, patient, and friendly attitude.
    • Sense of integrity and commitment to customer satisfaction.
    • The ability to handle complaints and resolve problems is necessary.

    Competencies and Skills:

    • Must have a working command of the English language.
    • Must be able to read, write, and interpret the English language.
    • Ability to speak, read, and write in Spanish is a plus.
    • Must be able to communicate in English verbally and in writing (basic verbal instructions, simple written memos, and instructions).
    • Strong computer skills preferred.

    Physical Demands:

    • Frequently communicates over the phone or through email with customers who have inquiries about their software.
    • Must be able to exchange accurate information, verbally and in writing, coherently, legibly, and regularly.
    • Must be able to review information visually and key in information related to customer support through a PC/computer.
    • Must be able to interact with others, have good attendance, and have good hygiene to exchange information and key issues with team members in close quarters frequently throughout the day.
    • Attend in-person department meetings and training sessions.
    • Participate in and attend in-person company-related events and customer training workshops.

    NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Work Environment:

    Offices and workstations are located on three levels accessible primarily by stairs and there is elevator availability if required.


    Rediker Software has in place a COVID-19 vaccination policy, requiring all Rediker staff to be fully vaccinated, regardless of work location. Also, Rediker Software is a non-smoking place of business and requires staff to be non-smokers.


    Please submit cover letter and resume to:

    HR@Rediker.com


    Rediker Software, Inc.

    2 Wilbraham Rd

    Hampden, MA 01036

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