Essential Duties and Responsibilities:

• Become an expert in identifying challenges that our customers face, which can be solved with inbounding strategies.
• Close new business consistently at or above quota level.
• Serve as a market brand enthusiast for Rediker’s suite of products and solutions.
• Build relationships with prospects and internal stakeholders to grow new business.
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
• Maintain a regular online visitation program with the customer base with appropriate levels of focus on the various grades of customers. Also responsible for the ongoing relationship management of each school assigned.
• Work closely with other customer-facing teams.
• Identify sales opportunities within the existing customer portfolio.
• Generate regular professional services work. This requirement will mostly come as an outcome of regular customer contact. As a logical outcome of this requirement, each CAM is required to gain a solid understanding of the suite of products and services and business objectives.
• Maintain all relevant details about customers in the internal database, including scheduled visits and copies of agreed plans and tasks.
• Be involved in various marketing activities involving their customer base and other customer-related activities when appropriate.
• Identify new opportunities.
• Meet both individual and team targets.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. Other duties and responsibilities may be assigned as dictated by the business needs and conditions.

Education and Experience:

• A Bachelor’s degree or relevant equivalent experience is required.
• 3-5 years in customer service and/or account management experience is required.
• Experience working with K-12 Educators (in Administration and IT leadership) is strongly preferred.
• Strong communication skills and a strong relationship builder are required.
• Logical and organized thinking is required.
• Ability to drive customer-focused outcomes is required.
• Understanding of business processes.
• A sharp focus on achieving goals and a powerful work ethic is required.
• Tons of energy, passion, humor, compassion, and enthusiasm is strongly preferred.
• Excellent written and verbal communication skills are necessary.
• The ability to identify and qualify leads and opportunities when appropriate is preferred.
• Strategic business focus is preferred.
• Experience within a sales team that produces and exceeds their goals consistently is preferred.
• 2-5 years of selling experience operating within a web technologies or innovative online product environment is preferred.
• Experience in a cold-calling sales environment and closing skills are desirable.

Competencies and Skills:

• Must have a working command of the English language.
• Must be able to read, write and interpret the English language.
• Must be able to communicate in English verbally and in writing (basic verbal instructions, simple written memos, and instructions).
• Intermediate computer skills preferred.

Physical Demands:

• Frequently communicates over the phone or through email with customers who have inquiries about their software.
• Must be able to exchange accurate information, verbally and in writing, coherently, legibly, and regularly.
• Must be able to review information visually and key-in information related to customer support through a PC/computer.
• Must be able to interact with others, have good attendance and good hygiene to exchange information and key issues with team members in close quarters frequently throughout the day.
• Attend in-person department meetings and training sessions.
• Participate in and attend in-person company-related events and customer training workshops.

Work Environment:

Offices and workstations are located on three levels accessible primarily by stairs and there is elevator availability if required.

Rediker Software has in place a COVID-19 vaccination policy, requiring all Rediker staff to be fully vaccinated, regardless of work location. Also, Rediker Software is a non-smoking place of business and requires staff to be non-smokers.

Please submit cover letter and resume to:

HR@Rediker.com

Rediker Software, Inc.
2 Wilbraham Rd
Hampden, MA 01036