Contact Customer Support
In our effort to prioritize supporting our growing Rediker Software community, we have switched to a ticket-based support system. What does this mean for our current customers? Rather than rely on a phone-first approach which can lead to long wait times, we will now address your questions directly via our online system, allowing us to more easily respond to your questions with supporting documentation, screenshots, etc.
Here are some tips to follow when using our ticketing-based system:
- Get started by submitting a ticket on RedikerSupport.com or send an email to Support@rediker.com.
- Please provide a description of the issue and screenshots, this will help us research
the issue and get back to you with a resolution as soon as possible. - Please provide a phone number so we can reach out if we think the issue can be better resolved over the phone.
- If you have an urgent issue, such as a work stoppage or you need something ASAP, please put "Urgent" in the subject line.
Our company enjoys a reputation for providing the finest technical support in the school administrative software industry, with a 96% customer support satisfaction rating.
Online Support Portal
We offer 24/7 online technical support via our support community.
- Browse Rediker Software’s documentation
- Watch instructional videos
- Get product updates
- Interact through discussion forums
- Suggest new ideas
- Submit tech support tickets through our Help Desk
- And more!
About Our Support Options
Email Support
If you would like to email us, please send your support questions to Support@rediker.com. Emails received during our normal business hours from 7:30 AM – 6:30 PM (Eastern US Time) will be replied to within an hour.
Urgent requests: If your question is truly urgent, such as the report cards you need to print today are not printing, put "URGENT" at the beginning of your subject line.
Contact a Representative
Get in contact with a specific Rediker Software team member.
Online Support Ticket
Submit a ticket on RedikerSupport.com during our normal business hours from 7:30 AM – 6:30 PM (Eastern US Time) and we will reply within an hour. If you don’t have access to log into the support site, please contact your account manager or send an email to sales@rediker.com to get a login.
Training Support
Gain a better understanding of your Rediker Software solutions and learn how to use our in-depth features to their fullest extent. We offer a variety of options to get expert training, including premium online courses, workshops events, and more.