Contact Customer Support
Dear Rediker Software Family,
Rediker Software Support will remain OPEN to help schools transition to online learning during the COVID-19 emergency. While the situation is ongoing, we ask that you contact Rediker Support via support ticket or email. When you contact Rediker Support, please include your Name, Cell Phone Number, School Name, and Hours of Availability. Depending on volume, we hope to respond to support requests within one hour. Visit our Online Support Center for more details.
Phone
Monday - Thursday
7:30 am - 6:30 pm EST
Friday
7:30 am - 5:00 pm EST
Toll Free: (800) 882-2994
Phone: (413) 566-2491
AdminPlus Support:
APSupport@rediker.com
TeacherPlus Gradebook Support:
GBSupport@rediker.com
PlusPortals Support:
PortalSupport@rediker.com
Redisite Support:
RediSiteSupport@rediker.com
International
Monday - Friday:
7:30 am - 6:30 pm EST
(413) 566-2491
9:00 am - 6:00 pm IST
(10:30 pm to 7:30 am EST)
(413) 566-7224
Skype Support: rediker.international.support
FINACS Skype Support: internationalfinacshelp1
Our company enjoys a reputation for providing the finest technical support in the school administrative
software industry, with a 96% customer support satisfaction rating. We offer many ways for you to get the help you need.
Online Support Portal
We offer 24/7 online technical support via our support community.
- Browse Rediker Software’s documentation
- Watch instructional videos
- Get product updates
- Read company news
- Interact through discussion forums
- Suggest new ideas
- Submit tech support tickets through our Help Desk
- And more!
Providing
Outstanding
Customer Support
with 35+ years of experience
What Our Customers Have to Say About Rediker:
The best part about Rediker is the tech support staff. From webinar sessions, to WebEx support, to the informational email updates and the rapid response to my emails, all the staff's help has been great! They have all spent many hours on the phone with me fixing problems,... continueCarrie Doherty, Registrar, IT SupportSeattle Christian School, WA
The best part about Rediker is the tech support staff. From webinar sessions, to WebEx support, to the informational email updates and the rapid response to my emails, all the staff's help has been great! They have all spent many hours on the phone with me fixing problems, listening to my suggestions and just overall helpfulness with a great customer support attitude."
Carrie Doherty, Registrar, IT SupportSeattle Christian School, WA
I am always so pleased with Rediker's Tech Support Team. They are top notch! Extremely knowledgeable.Kathy Grubb, Technology DirectorBishop Noland Episcopal Day School, Lake Charles, LA
I am always so pleased with Rediker's Tech Support Team. They are top notch! Extremely knowledgeable.
Kathy Grubb, Technology DirectorBishop Noland Episcopal Day School, Lake Charles, LA
More Information About Our Support Options
Phone Support
During our regular business hours, you can reach customer support toll free at 800-882-2994. If you don't immediately reach a support technician, you can choose not to wait on hold. Our phone system allows you to leave your number and maintain your position in our queue. We'll call you back as soon as a representative is available.
Email Support
Emails that come in before 3:00 PM EST will be answered the same day they arrive. Emails that arrive after that time will be answered before noon the next day. Please email us with your full name, school name, zip code (or city and country), version number of the product you are inquiring about, and a description of your issue. Please include a phone number, preferably your cell number, where you can be reached if we need to call you with questions. Please be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to the issue.
Urgent requests: If your question is truly urgent, such as the report cards you need to print today are not printing, put "URGENT" at the beginning of your subject line.
Online Support and Training
Support and training are now also available over the internet via WebEx. WebEx is an online service that enables our support staff to access your computer with your permission to view and correct your settings.
» See Our Training Options
» Register for a WebEx Session
Contact a Representative
Get in contact with a specific Rediker Software
team member.
The Rediker Support Team, 2015