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The best part about Rediker is the tech support staff. From webinar sessions, to WebEx support, to the informational email updates and the rapid response to my emails, all the staff's help has been great! They have all spent many hours on the phone with me fixing problems, listening to my suggestions and just overall helpfulness with a great customer support attitude."

Carrie Doherty, Registrar, IT Support

Seattle Christian School, WA

I really thought customer service was a thing of the past, but everyone I have talked to on the Rediker team, from sales, to training, to ongoing support, has been exceptional. They know the product inside and out, and they know schools! So even when I don't how to explain what I'm trying to do or I'm not even familiar enough to know what to ask for, they can anticipate what I really need and quickly come up with the best solution. If I call them with a small question, they answer the bigger questions too. Everyone has been good at explaining things so I could understand and learn, even when I was a newcomer. But the best thing is that all the people I have talked to have been consistently patient - no, beyond patient - I would have to say cheerful and enthusiastic. So, no matter how frustrated or stressed or embarrassed I might feel when I call, I always end the call feeling understood, helped, relieved and empowered.

Monique Bourgeois, Administrative Assistant

Hilltown Cooperative Charter Public School, MA